It is now possible to change the avatar of a service instance. Up until now, the avatar would be the same as for the service it is related to. By being able to change the avatar, organizations can make it easier for their users to select the correct service instance, when they have a request related to it.
To change the avatar of a service instance, a person must have the Service Level Manager role. Open the record in Edit mode and hover the mouse pointer over the image. A ‘change’ link then appears, which, when pressed, opens up the menu to change the avatar.
The avatar of a service instance is visible in the ‘Service navigator’ section of the Analytics console and in the new request wizard, when selecting the service instance to which the request should be related.