Completed Requests by Completion Reason

Horizontal bar chartYet another report has been added to the ‘Reports’ section of the Analytics console. This new report is called ‘Completed Requests by Completion Reason’.

It is a horizontal bar chart which, by default, shows the number of requests that were completed with a specific completion reason over the past 3 months.
Completed Requests by Completion Reason report
This report can provide interesting insights into how request are completed, especially when it is filtered by customer organization, service provider, service, team, category, etc.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.