Completed Requests by Team and Member

Horizontal bar chartAnother two reports have been released that look at completed requests. They are available in the ‘Reports’ section of the Analytics console.

These two new reports are:

  • Completed Requests by Team
  • Completed Requests by Member

Completed Requests by Team report
Because the second one of these reports could be considered a little sensitive in some countries or organizations, this report is disabled by default. Administrators can enable it for their organization’s 4me account.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.