Dealing With Open Tasks Related to Closed Requests


When a request is linked to a change, it is possible to close the request before all the tasks related to that change have been completed.  In most cases, such requests should not be completed until all tasks of their related change have been finished.  To prevent specialists from accidentally completing requests that still require some tasks to be completed, two improvements have been made.

The first improvement causes a warning to be displayed when a specialist changes the status of a request that is linked to an open change to ‘Completed’.

Warning request change open

The second improvement makes it easier for organizations to look up completed requests that are linked to an open change.  For this, a new filter called ‘Change status’ has been added to views and reports that are based on request data.  The following screenshots show two examples of how this new filter can be used.

Filter requests change status
Report completed requests change status