Descriptions for Short URLs

Short URL

Short URLs are used to shorten the long URLs for end users to access specific knowledge articles or request templates, amongst many other uses.  To make it immediately clear to a configuration manager or account designer not just to which type of item but to which specific item the short URLs in the view refer to, a new Description field has been added to it.

Short url description

In the ‘Short URLs’ view the Description field replaced the URI field.  The URI field is still available to add as a customized column, of course.

Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies.  This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.