Desired Completion Shown when Waiting for Customer

Affected SLAThe inbox views in 4me and the request header now display the desired completion whenever a desired completion date and time have been specified in a request and the status is ‘Waiting for Customer’.

Desired completion visible in header of request with status Waiting for Customer

Unlike the response and resolution targets, the desired completion does not get pushed back while a request is set to ‘Waiting for Customer’. So because the desired completion remains constant, it can be helpful for support specialists to see when the request is expected to be completed.