Display Status in History Section

Service InstanceThe ‘History’ section of the Configuration Item form now provides a bit more information. When this section is expanded, it now displays the status of every request, problem or task that is linked to the CI.

History section of a configuration item in 4me

The same improvement has been implemented for the ‘History‘ section of the Service Instance form. Seeing the current status of the assignments that are linked to a configuration item or service instance can help specialists identify activities that are still ongoing or planned and could potentially conflict with other work that needs to be performed.