Duplicate Keywords Automatically Removed


The ability to add keywords to request templates, knowledge articles and services makes it possible to help users find a record when they search for it using words that are not included in any of the record’s text fields.

Search keywords in service record

What’s new is that 4me now automatically removes any duplicate words from the Keywords field.  This new feature ensures that people do not accidentally add keywords that were already entered before.  Without duplicates, the Keywords field is easier to maintain and the translation effort for translators is minimized.