Email Notifications in Audit Trail

MailEach time an email notification is generated by 4me to let someone know that a record was created or updated, an entry gets added to this record’s audit trail. This makes it easy to verify whether an email was sent out successfully.

For example, when a request is set to the status ‘Completed’, the requester receives an email with the solution information. When you open the audit trail of the request, it will show that the email notification was sent.
Request audit trail with email entry
Similar audit entries are generated for problems, projects, releases, changes, tasks, SLAs, first line support agreement and contracts.
SLA audit trail with email entry
Such audit entries even show up in the audit trail of person records.
Person audit trail with email entry