Even More Problem Management Reports

Horizontal Bar ChartAnother set of problem management reports has been added to the ‘Reports’ section of the Analytics console.  This set is made up of the following reports:

  • Active Problems by Manager
  • Active Problems by Team
  • Halted Problems by Manager
  • Halted Problems by Team
  • Solved Problems by Manager
  • Solved Problems by Team

 

Active Problems by Team report

These additional reports should help support organizations improve the monitoring of the problem management workload of their teams and problem managers.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.