Extra Dimensions

AnalyticsThe KPIs that are available in the Analytics console can be filtered by multiple dimensions, such as Status, Team, Category, etc. When you open one of the KPI graphs that is based on request data, you will see three new dimensions.

Three additional dimensionsThe dimensions that were added are: Account, Business Unit and Organization. They make it possible to filter the graphs by the account that the requester belongs to, the business unit that the requester’s organization is a part of, and/or the organization of the requester.

Filtering by account
After you have clicked on the Filter button, the filter that you applied gets presented in the upper right-hand corner of the graph.

Filtered KPI graph
Naturally, you can still combine the dimensions to create advanced filters such as the one shown here:
Advanced filter