The Waiting until field is used to specify the date and time at which the status of a record is to be updated from ‘Waiting for…’ to ‘Assigned’. This field is available only when the Status field is set to ‘Waiting for…’. A ‘Waiting until’ filter has now been added to requests, tasks, and problems to help users find records that have the Waiting until field populated with any date.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.