Filter SLA reports by First Line Teams and Support Teams

 In New Feature, Reporting and Analytics, Service Level Agreements

FilterThe reports that are based on the data of Affected SLA records now have two additional filters.  These new filters allow the SLA reports to be filtered by the first line team or support team of the service instances that are linked to the affected SLAs.

By filtering an SLA report by a support team, for example, it is possible to see how well this team has performed against the targets of the SLAs that they are ultimately responsible for.

SLA Resolutions report filtered by support team

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