A new filter has been added to the SLA reports that can be found in the ‘Reports’ section of the Analytics console. This new filter is called ‘Request source’. It can be used to limit the data for the affected SLA records that a report uses to just those affected SLAs that are linked to requests that were submitted from a specific source. This source could be, for example, the 4me Specialist Interface, 4me Self Service, email, or any connected monitoring tool.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.