Filter SLA Reports by SLA

FilterYet another filter has become available for the SLA reports that can be found in the ‘Reports’ section of the Analytics console.  This new filter makes it possible to filter an SLA report by a specific SLA, or by a few SLAs.

Average Time to SLA Response report filtered by SLA

List of SLA filtersWhy is this useful? Well, if a service provider wants to see the level at which it has provided a specific service to a specific customer, this is the filter to use.  When filtered by a specific SLA, an SLA report is limited to the requests that affected one service instance for one customer.

And naturally, this filter can be applied to dashboards as well. In dashboards, this filter makes it possible to offer an overview with multiple reports for a specific service instance and customer combination.