Filter Views and Reports by Last Updated Date

FilterYet another filter has become available.  This new filter is called ‘Updated’ and it makes it possible to use the date on which a record was last updated to filter the views in the Records console and the reports in the Analytics console.

Open Requests view filtered by custom last updated date range

By setting a date range for the ‘Updated’ filter, only the records that were updated within this date range are included in the view or report.  If a record has never been updated, 4me takes the creation date of this record as the date on which it was last updated.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.