Filtering Satisfaction Reports

Thumbs UpThe value of the following two customer satisfaction reports has improved dramatically because it is now possible to filter them:

  • Customer Satisfaction
  • Service Desk Customer Satisfaction

Customer Satisfaction report

A total of 28 filters have been added to these reports. And the view that becomes available when someone drills down from these reports into the individual satisfaction responses now has the Responded date column, as well Completed column. This makes it possible to sort the view by the date that the feedback was provided, as well as the date that the request was completed.

Customer Satisfaction drill-down view