People who have the Key Contact role are able to access reports in 4me Self Service and the 4me App, provided that reports have been activated in the ‘Self Service Settings’ section of the Settings console. What is new is that the key contacts of a support organization are now able to apply filters to these reports.
This can be a nice additional feature for providers that want to give their customers more insight into the requests that people from the customer organization have passed to the provider. This can offer the key contact a better overview of the quality of service that is being provided.
For the self service reports that are based on request data, key contacts can now apply the following filters:
In the SLA reports, they are now able to apply these filters: