Get Automation Rules to Ignore Internal Notes

AutomationA new Boolean property has become available for automation rules.  This property makes it possible to ignore internal notes that have been added to requests.  The new property is called  public.  The screenshot below presents a simple example of how this property can be used in an automation rule.

Automation rule that ignores internal notes of requests

Because it is a Boolean, it can also be used to ignore any public notes.  This is done by simply changing  public = true  to  public = false.