Global SIAM Survey 2020

Scopism 4me Global SIAM Survey 2020ScopismToday is a big day for Service Integration and Management (SIAM).  The results of the Global SIAM Survey 2020 have just been released.  This year was the third time Scopism conducted this annual survey and 4me is proud to have been able to sponsor it for the second time.  These annual surveys inform our industry about the adoption of SIAM around the globe.

Scopism could not have done this study without the more than 350 people who submitted their responses.  We want to thank them all for sharing their experience and insights, which help the entire SIAM community get a better sense of the progress organizations are making with SIAM.

Cor Winkler PrinsWhat stood out for me in this year’s SIAM survey is the desire to improve collaboration between suppliers.  At 83%, this even exceeds the ‘Better supplier performance’ objective.  Also, the flexibility goal ‘Easier to add and remove suppliers’ saw a significant increase compared to last year, which seems to suggest a willingness to use SIAM reporting to justify consequential measures.

Cor Winkler Prins – CEO at 4me, Inc.

The complete white paper with the results is available for download for everyone who wants to get into the details.

With many years of experience in the service management space working for companies like EasyVista, BMC Software and Hornbill, Andrew has the experience to help organizations understand the unique benefits that 4me provides. His sales and marketing skills, combined with his wonderful personality and energy, make Andrew a critical asset in this period of rapid growth.