How Often Do Knowledge Articles Get Applied?

Posted on May 08, 2017
By Cor Winkler Prins
In Knowledge Management, New Feature, Reporting and Analytics

Yet another report has been added to the ‘Reports’ section of the Analytics console. This one is called ‘Applied Knowledge Articles’. Shows the articles that have been applied to a request the greatest number of times over the past 90 days.

Cor Winkler Prins

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.