Improved Authentication Logging

LogTo make it easier for organizations to meet all GDPR requirements, more actions are now getting logged in the Authentication Log.

The additional actions that cause a log entry to get added are:

  • When someone requests access instructions via “Need help signing in?”
  • When someone requests access instructions by submitting an email address that cannot be found
  • When a password is changed
  • When an incorrect password was entered while attempting to change a password
  • When an API token is reset

The Authentication Log view is available to administrators in the ‘System Logs’ section of the Settings console.
Authentication Log

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.