Improved Impact Icons

 In Incident Management, Usability

Impact HighPeople who are colorblind had trouble distinguishing between the gray impact icon ‘Low’ and the red impact icon ‘Medium’. They had the same issue when 4me showed them with the gray impact icon ‘High’ and the red impact icon ‘Top’.

To make it easy for them to see the difference, the solid gray bars of the impact ‘Low’ and ‘High’, which signify a service degradation, are now hollow.

Request header impact Low

Request header impact High

The solid red bars of the impact ‘Medium’ and ‘Top’, which indicate a service outage, have not changed.

Request header impact Medium

Request header impact Top

Because a green hollow bar was used to indicate that there was no impact, this icon also had to change to avoid confusion. In the header bar, the ‘None’ impact icon has simply been removed.

Request header impact None

Service Hierarchy Browser (SHB) service health indicatorIn the Service Hierarchy Browser (SHB) the health indicator that is displayed when there are no open incidents has been replaced with a green dot.

Keep in mind that one bar is displayed for incidents that affect only 1 person; two bars indicate that multiple users are affected. The long names of the impact levels are:

  • None – Service Not Degraded
  • Low – Service Degraded for One User
  • Medium – Service Down for One User
  • High – Service Degraded for Several Users
  • Top – Service Down for Several Users
PersonDashboard