Improved Selection of Service Offering for SLA


A small usability improvement has been made for service level managers.  When they register a new SLA, they will notice that the Service offering field behaves differently.  It used to be a simple dropdown field, but it has been upgraded to a suggest field.

The reason why this is helpful is that most 4me customers now have well over 100 service offerings and most of them start with ‘Bronze’, ‘Silver’, ‘Gold’ or ‘Basic’, ‘Standard’, ‘Premium’.  That made it hard to find the right option in a dropdown field that only allowed the user to enter the first few characters of an option to find the right one.  A 4me suggest field makes it possible to filter the list by entering the first few characters of one or multiple words that are part of the desired option.

Selection of a service offering in SLA