Indicating Disabled Service Offerings

Service Offering

In the View mode of a service offering, any request templates that have been disabled are displayed in a strike-through font, like this: Provide external hard disk drive. In the ‘Standard Service Requests’ section of the Service Offering form in Edit mode, this indication did not exist. This has now been aligned.

Disabled request templates in service offerings

To be able to see immediately which request templates are enabled and which are disabled, makes it much easier for a service level manager to decide which standard service requests should be removed from a service offering, for example.

A similar alignment has been made on the Request Template form, where discontinued service offerings are now displayed in strike-through font as well.