It is now possible to add internal custom fields to configuration items. Internal custom fields on configuration items are only visible to people with the Specialist role in the account in which the configuration item has been created or it was assigned to. A UI extension of category ‘Product’ can be made internal by setting it to data-internal in the HTML or by selecting the ‘Visible only to specialists, auditors, and account administrators of this account’ box when a UI extension is created as a Snippet.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.