Introducing the Media Library

ImageWhen you go to the Settings console, you will find a new section called ‘Media Library’.

This is where specialists and administrators can upload files. By adding a file to the media library, it gets hosted on a web server that gives it a URL. This URL can then be used elsewhere in the 4me service.
A media file can, for example, be created for a user manual so that its URL can be included in a knowledge article. Similarly, a background image or a logo can be uploaded as a media file so that its URL can be used in the Self Service design, email designs and PDF designs.

People who have the Specialist role can add a new media file to the media library of their support organization’s account. They can also update and delete media files, but only the ones they created. A person who has the Directory Administrator role or the Account Administrator role can maintain and delete all media files of their organization’s 4me account.
Important: People do not need to be logged into 4me to access a file that has been uploaded into the media library. These files are public, so anyone who has the public link of a media file can access it.