Earlier this year, ISG already announced that they reviewed the capabilities of the 4me service for the support of IT Service Management (ITSM) processes and the Service Integration and Management (SIAM) approach. Their research concluded that 4me is the ‘Rising Star’ for ITSM and SIAM tooling.
4me is still the only service management tool that provides out-of-the-box support for the service integrator role without the need for technical integrations. Seeing this recognized by one of the leading industry analysts that cover SIAM is a major endorsement that was celebrated at last night’s ISG Provider Lens™ Award Ceremony at the Tower Bridge in London.
The report from ISG can be downloaded for free from the 4me website. In this report, ISG concludes:
4me is ideal for automating operations and offering a service portal for all enterprise employees for any kind of request.
ISG also notes that 4me was awarded the Rising Star badge because of the high scores it achieved in the areas of Business Value and Service Management. The ISG analysts highlighted four areas that stood out for them when they reviewed 4me:
- Strong portfolio
4me offers a broad and feature-rich portfolio that is developed based on long-lasting, practical experience.
- Consolidates information across multiple management suites
The offering is easy to use and provides a consolidated view of business services while allowing a simple drill-down to service elements.
- Enables multi-cloud vendor orchestration
4me’s go-to-market approach is aimed at MSPs and partners to provide a platform for multi-tenant service management. With this approach, the company supports more than 100 customers worldwide today.
- Orchestration beyond IT
4me’s solution enables clients to not only manage multi-vendor IT environments but also to integrate other shared services such as HR, finance, legal and facilities management.