Knowledge Article Filter on Feedback Reports


The filter ‘Knowledge article’ has been added to the following two reports to make it possible to track the feedback received on a specific knowledge article over time:

  • Negative Feedback on Knowledge Articles
  • Positive Feedback on Knowledge Articles

By filtering on a specific knowledge article, the report may show for example that most of the negative feedback was received before the knowledge article was last updated.  This might tell a knowledge manager that the article may not need to be improved, since the most recent update probably already addressed the article’s negative feedback.

Negative Feedback on Knowledge Articles report filtered by knowledge article