The filter ‘Knowledge article’ has been added to the following two reports to make it possible to track the feedback received on a specific knowledge article over time:
- Negative Feedback on Knowledge Articles
- Positive Feedback on Knowledge Articles
By filtering on a specific knowledge article, the report may show for example that most of the negative feedback was received before the knowledge article was last updated. This might tell a knowledge manager that the article may not need to be improved, since the most recent update probably already addressed the article’s negative feedback.