Knowledge Articles by Created By
One of the results from the customer advisory board (CAB) meeting last month was that more knowledge management reports are needed. The report that most people asked for has now been delivered. It can be found in the ‘Reports’ section of the Analytics console where it is listed as ‘Knowledge Articles by Created By’.
The reason why there was such demand for this report is that the Knowledge Centered Service (KCS) methodology advises organizations to encourage every individual staff member to contribute to the knowledge base. This requires reporting on individual persons.
Because it may be considered sensitive in some countries to report on individuals, this new report is disabled by default. Account administrators can enable it by placing it in Edit mode and unchecking the Disabled box.