A new application has been added to the 4me App Store, ready to be used by all our customers. The 4me Lansweeper app is a one-directional out-of-the-box integration between Lansweeper Enterprise Cloud and 4me that synchronizes discovered IT asset data with the 4me CMDB.
Read the press release here.
In 4me, these assets or configuration items (CIs) are the hardware, firmware, and software components that are configured to work together in such a way that they provide services. Having your organization’s CIs registered allows them to be related to assignments (i.e. requests, problems and tasks). This makes it easier for support specialists to find hardware items, find out what other issues have affected a CI in the past, look up the known errors and vulnerabilities of a specific software version, and more.
For large organizations, keeping that asset data up to date can be quite challenging. Lansweeper is an IT Asset Management (ITAM) solution that automatically gathers hardware and software information of computers and other devices on a computer network. It sweeps a local area network (LAN) and maintains an inventory of the hardware assets and software deployed on those assets, as well as the users of those assets.
Organizations that use 4me and Lansweeper can now easily integrate both platforms, by activating the 4me Lansweeper app in the ‘App Store’ section of the Settings console. The first time the app is used after the initial install, all physical assets from the Lansweeper inventory are swiftly imported into 4me. From that moment on, administrators can decide to synchronize network assets only, i.e., assets that have an IP address.
When the integration creates a new hardware configuration item in 4me, it must be related to a product. If that product does not exist yet, it is then created. The same goes for the product category. For easy lookup, the
System ID of the created CI record contains a direct link to the asset in Lansweeper.
Software CIs are not created by the integration, but a parent-child relation is created with the hardware CI it is linked to, just as it is in Lansweeper. To achieve this, the name of the software asset is compared to the
Name of the software CI in 4me, or one of the names stated in the
Alternative names field of the configuration item. Users of the assets can be related based on the Lansweeper
Login ID, if this is known in 4me (registered either in the
Support ID ,
Authentication ID ,
Employee ID , or
Source ID field of the person record). The integration will also not create person records.
The installation process is straightforward and explained step by step in a knowledge article called ‘Installing and upgrading the Lansweeper Integration App’, that includes an easy-to-follow explainer video.