Last Note by Requester Filter in Requests


When an end user adds a note to a request, it usually means that they asked for an update, or added important information to the request.  When a specialist is assigned to this request, or follows it using the Watchlist functionality, a notification is sent.  Especially in situations with large numbers of open requests, such updates can be missed, though.  To help specialists find requests where an end-user has not yet been answered, a filter has been added to the ‘Requests’ views: Last note by requester.

Filter last note