Link Change Template Without Service to Request Template

 In Change Management, New Feature, Request Fulfilment

Request TemplateIt has become possible to link a request template to a change template, even when the change template is not linked to a service. This allows the same change template to be used for multiple similar request templates for different services.

This means that, once a service has been selected in a request template, all change templates that are linked to the same service can be linked to this request template, plus any change template that is not linked to a service.

Request template with change template options

When a request template, which is linked to change template that has an empty Service field, is applied to a request, a new change is generated based on the change template. This new change will be related to the service of the request template.

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