The execution of an automation rule is typically performed within seconds after it is scheduled. Sometimes though, while 4me is scaling up under load, it may take more time, even up to a few minutes. Once the rule executes, it uses the current values of the record, as also retrieved by the ‘now’ operator. If it is important to retrieve the exact time the automation rule was triggered, the new ‘triggered_at’ operator can now be used.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.