Since last week, a feature is available in production that allows for workflows to be automatically generated for recurring maintenance tasks of configuration items. Because it was assumed that this feature was only relevant for physical assets and servers, it was restricted to those product categories (and respective rule sets). After feedback from the community, though, it was decided to remove that restriction. Recurring workflows can now also be set up for CIs related to the other rule sets, such as logical assets.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.