4me makes it possible to mark assignments as urgent. This can be useful in situations where a request, problem or task requires immediate attention.
When a support organization knows that certain types of requests or tasks always need to be marked as urgent, they may want to prescribe this in their templates. That is now possible, thanks to the ‘Mark as urgent’ checkbox that has been added to the request template and the task template forms.
When this box is checked, the requests or tasks that get generated based on the template are automatically marked as urgent.
While we were working on this new feature, we also decided to make the urgency indicator more visible. The red stopwatch icon is now considerably larger. It also moves briefly when a record is opened to ensure that the specialist’s attention is drawn to it.