Member Filter Added to SLA Reports

Posted June 22, 2020

In New Feature, Reporting and Analytics, Service Level Agreements

SLA reports can now be filtered by the current value in the Member field of the requests for which the affected SLAs were generated.

The Member filter has also been added to the view in the ‘Current SLA Targets’ section of the Analytics console.

Cor Winkler Prins

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.