Minor Enhancements for Week 24

4me

This post lists small tweaks and enhancements that have been delivered by the Development team in the previous release.

Account Designer Gains Access to Additional Consoles

A person with only the Account Designer role now has access to the Inbox and Service Desk consoles. This way, a person with this role can submit new requests and pick up approval tasks and requests that were submitted by the auditor and that have been set to the status ‘Waiting for Customer’, for example.

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Enhancement of Recurring Maintenance Workflows

When a recurring maintenance workflow is related to a configuration item, and the status of that CI is set to ‘Removed’, the Service field was already automatically cleared. Now, when this happens, the workflow template field is also cleared, as maintenance is no longer necessary for that CI.

Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where children learn about new technologies.  This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.