More Data in Affected SLA Exports

 In Integrations, Outsourcing, Service Level Agreements

ExportThe release that went to production this past weekend included an improvement for Affected SLA export files.  The following eight columns have been added to these export files:

  • Customer ID
  • Customer
  • Service Level Agreement ID
  • Service Instance ID
  • Standard Service Request ID
  • Support Team ID
  • First Line Team ID
  • Supplier ID

Affected SLA export file with additional columns

The additional data, in combination with the exports of time entries should make it easier for provider organizations to provide more detail in the overviews they generate for their customer invoices and chargeback statements at the end of each month.

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