More Date and Time Manipulation Capabilities

AutomationThe Automation Rules functionality has been extended with several new operators. These operators have been added to support date and time manipulation.

The new operators are:

  • is_monday
  • is_tuesday
  • is_wednesday
  • is_thursday
  • is_friday
  • is_saturday
  • is_sunday
  • year
  • month
  • day
  • hour
  • minute
  • second
  • day_of_week
  • day_of_year
  • utc

These methods make it possible to check, for example, whether the anticipated assignment of a task falls within a weekend, extract the year from a Warranty expiry date field, or convert the value of a date/time field to the UTC time zone.

More details can be found in 4me’s online help.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.