More Detail for Problem Identification

ProblemProblem managers may have noticed a small change in the ‘Requests for Problem Identification’ view. The ‘Service’ column of this view has been replaced by the ‘Service Instance’ column.

Requests for Problem Identification view
This provides a little more detail, which can be especially useful when the provider organization supports many instances of a service.

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.