More Distinct Record Icons

InboxTo make the record-type icons stand out more clearly in the Inbox console, the small ‘form’ symbol has been removed. This makes it easier distinguish between the different record types.

Enhanced record icons in Inbox
To ensure that the ‘form’ symbol was removed consistently throughout the application, the following 6 record icons (or avatars) were affected:

Old and new record icons

Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.