The values of a few more fields can be retrieved and manipulated using automation rules. The product fields Brand, Category, Model and Product ID have been added to the list of fields that can be used in automation rule expressions and actions. And for organizations, the Region field has become available.
After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and a school where kids learn about technology. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.