More Widgets for Self Service Homepage

 In Incident Management, Knowledge Management, New Feature, Request Fulfilment

User experience designWhen organizations are designing their Self Service homepage, there are a number of handy widgets available for adding content. Now, by popular demand, several more of these widgets have been added.

The new widgets are:

  • {{latest_knowledge_articles}}
    – for a list of the most recently registered knowledge articles that the user has access to.
  • {{most_viewed_knowledge_articles}}
    – for a list of the most popular knowledge articles that the user has access to.
  • {{latest_request_templates}}
    – for a list of the most recently registered request templates that the user has access to.
  • {{most_applied_request_templates}}
    – for a list of the most popular request templates that the user has access to.
  • {{my_recently_used_request_templates}}
    – for a list of request templates that the user has used in the past.

The {{most_viewed_knowledge_articles}} and the {{most_applied_request_templates}} widgets use data from the past 90 days to determine which knowledge articles and which request templates to show.

Self Service home page with most popular faqs and requests

By default, up to 5 items are displayed in these widgets. This limit of 5 can be adjusted using the limit parameter. For a limit of 3 items, foe example, this would look as follows:

{{latest_request_templates limit=”3″}}

Limits over 25 are rounded down to 25. For {{my_recently_used_request_templates}}, the maximum limit is 10.

This limit parameter is now also available for the other widgets that show a list of items. Those widgets are:

  • {{my_inbox}}
  • {{my_open_requests}}
  • {{my_requests}}
  • {{my_completed_requests}}
  • {{broadcasts}}
FilterVirus