It is now possible to select multiple customer representatives per service level agreement. This is in essence a preparatory change for an enhancement (to be released at a later date) that will allow selected end users to view all requests that are related to an SLA.
Patrick is 4me's Product Manager. After completing his studies in information science and applied linguistics, Patrick came into contact with service management processes as an IT consultant for CGI and as a billing specialist for World Online, Ziggo and Embratel. He then started his own copywriting business and founded a school to teach children about new technologies. This rare combination of experiences helps Patrick as he explains the unique benefits that 4me has to offer as an enterprise service management solution.