Obtain IDs from Records

Copy to ClipboardThe recently released feature that makes it easy to copy the ID of records such as requests and tasks received positive feedback.  That is why more fields now offer specialists the ‘Copy to clipboard’ feature.  The additional fields for which this feature has become available are:

Request, Problem, Change Task & Project Task Field

  • Supplier request ID

Invoice Fields

  • PO number
  • Invoice number

Configuration Item Fields

  • System ID
  • Serial number
  • PO number
  • Asset ID

Person Fields

  • Support ID
  • Authentication ID
  • Employee ID

These are all fields that contain values that are frequently needed to be able to find records in other applications.  That is why being able to quickly copy the value of such field values will make the lives of specialists just a little more pleasant.

Copy asset ID of CI to clipboard