The report ‘Open Requests by Target Indication’ has been improved. The slice OK included all open requests that did not have a target violation. This slice has been split up into OK, Clock Stopped and Best Effort. This makes the pie chart more specific. It also allows users to exclude, for example, all open requests with a ‘Best Effort’ target indication by clicking on Best Effort in the legend. The ability to filter using the legend has been added to all pie charts.
Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.