Option for Horizontal Line in Reports


In most column and line charts, a new visualization option ‘Show horizontal line at…’ is now available. Selecting this option prompts the user to enter a number. A horizontal, dashed line is then added to the chart at the required height. This can be useful when an organization has set a limit to an acceptable percentage or number of occurrences, for example. Or it could indicate a benchmark or threshold.

In the following example, a horizontal line is added as a demarcation of the 85% level of requests with breached SLAs vs non-breached SLAs. It gives the person looking at the report an instant overview of the level of customer SLA breaches in the previous and current months.

vertical bar chart horizontal lines

A label can be given to the horizontal line, to make it clear what the line represents, exactly.