Public Custom CI Fields Visible in Self Service

Configuration Item

End users can see the configuration items that have been related to them in 4me Self Service, after navigating to ‘My Assets’. Until now, the information there was limited to the name, status, support team, and the date that the end user started to use that configuration item. A new setting in the Self Service Settings makes it possible to show public UI extension fields on configuration items in 4me Self Service (see also the ‘Important Messages’ section.

UI extensions settings

A UI extension is considered public if the option ‘Visible only to specialists, auditors, and account administrators of this account’ (data-internal) was not set for the UI extension.

Public UI extension

Having access to more CI data in 4me Self service can be very useful during onboarding and offboarding processes, for example.

UI extensions self service