To improve the usability of the audit trails a little further, the name of the record type is now included in the audit trail header. This is especially helpful when a user returns to a browser tab in which an audit trail is presented. The user may no longer remember for which record the audit trail was opened, so seeing the record type specified in the header will help the user make sense of the information in the browser tab.
Cor is the CEO and co-founder of 4me. He started his career in the service management industry in 1996 helping to set up the global consulting organization for, what later became, HP OpenView Service Desk. As a consultant, Cor has assisted many large enterprises over the years with their global ITSM deployments. These include Procter & Gamble, Philip Morris and Roche.